Refund policy
ALL SALES ARE FINAL ON CLEARANCE, SALE AND DISCOUNTED ITEMS
We offer a 15 day Return Policy. If 15 days have gone by since your order delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as Food and Seasonal items cannot be returned. We also do not accept products that are intimate such a Camisoles and Sleepwear.
Additional non-returnable items:
Gift cards
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment the day that we receive the item(s) returned to us.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at inspireme@inspiremeonline.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. All SALE ITEMS are FINAL SALE.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at inspireme@inspiremeonline.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.
Shipping
To return your product, Please contact our Customer service at inspireme@inspiremeonline.com or call 574-232-1798. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
To complete your return, we require a copy of your receipt or proof of purchase.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at inspireme@inspiremeonline.com or Call us at 574-232-1798. If your return is accepted, items will be returned to:
INSPIRE ME
520 E COLFAX AVE
SOUTH BEND, INDIANA 46617
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at inspireme@inspiremeonline.com or you may also call our store directly at 574-232-1798.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we CANNOT accept returns on SALE items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.